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Policy Center
StreamSmart Consultant prioritizes professional clarity regarding our digital advisory services. This policy outlines our standards for booking, cancellations, and financial reimbursements to ensure a mutual understanding.
- Booking & Payments: Full payment is required at the time of booking to secure your consultation slot. Cancellations & Rescheduling: Clients must provide at least 24 hours' notice to reschedule or cancel to receive a full refund. Cancellations made with less than 24 hours' notice will incur a 50% late-cancellation fee. No-Show & Late Policy: Missing a session without notice forfeits the entire fee. Late arrivals exceeding 15 minutes will result in a cancelled session without a refund. Refunds: Full refunds are issued only for timely cancellations. Partial refunds are considered for technical issues. Package Bookings: Unused sessions in a bundle are non-refundable after the first session has occurred. Business Changes: If we cancel your session, a full refund or immediate rescheduling will be provided. Processing: Refunds are sent via the original payment method within 7-10 business days.
For all scheduling inquiries or refund requests, please contact our support team at help@streamsmart.consultant. We are dedicated to resolving your concerns and improving your media value.
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