Privacy Policy
1. Introduction
StreamSmart Consultant ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our independent third-party streaming service assistance.
Important Disclosure: StreamSmart Consultant is an independent third-party technical assistance provider. We are not affiliated with, authorized by, endorsed by, or sponsored by any streaming platform or media company. All trademarks and brand names belong to their respective owners and are used for informational purposes only.
2. Information We Collect
2.1 Information You Provide
When you contact us for assistance, we may collect:
- Your name
- Email address
- Phone number
- Device information (such as TV, streaming device, or mobile device)
- Streaming service name (if voluntarily provided)
- Details about the technical issue you are experiencing
- Communication records such as emails, chats, or phone conversations
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Pages visited
- Date and time of access
- Cookies and similar tracking technologies
3. How We Use Your Information
We may use your information to:
- Provide independent technical assistance and troubleshooting guidance
- Respond to your questions and support requests
- Improve our website and customer experience
- Process service-related payments (if applicable)
- Prevent fraud and unauthorized activity
- Comply with applicable legal obligations
4. Information Sharing
We Do Not Sell Personal Information
We do not sell, rent, or trade your personal information to third parties for advertising or marketing purposes.
We May Share Information Only When Necessary
We may share information with:
- Secure payment processors
- Website hosting and cloud service providers
- Customer support software providers
- Legal authorities when required by law
- Professional advisors when necessary for business operations
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we take appropriate security measures, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
6. Call Recording
Phone calls may be monitored or recorded for quality assurance, training, and service improvement purposes. By contacting our support team, you consent to such recording where permitted by applicable law.
7. Cookies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance user experience
You can disable cookies through your browser settings, although some website features may not function properly.
8. Third-Party Websites
Our website may contain links to third-party websites for informational purposes. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external websites they visit.
9. Children's Privacy
Our services are intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
10. Data Retention
We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.
11. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request a copy of your personal information
- Opt out of certain communications where applicable
To exercise these rights, please contact us using the information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will become effective immediately after being posted on this page. The "Last Updated" date will indicate the most recent revision.
13. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
StreamSmart Consultant
Email: privacy@streamsmartconsultant.com
Phone: 888-767-1739
14. Independent Service Disclosure
StreamSmart Consultant provides independent third-party technical guidance and troubleshooting assistance for streaming-related issues.
We are not affiliated with, authorized by, endorsed by, or sponsored by any streaming platform or media company.
We do not sell streaming subscriptions, manage customer accounts, process subscription payments, or provide official customer support on behalf of any streaming platform.
Any subscription, billing, or account relationship exists solely between the customer and the respective streaming service provider.